Welcome to Creating with Sticks. I really enjoy creating just about anything and everything for cool people like you! Yarn and knitting are my passion, and my goal is to bring the local yarn shop to your door. Let me know if there is something that you have in mind but don't see here, I might be able to help you out. Enjoy!
Creating with Sticks currently accepts all credit cards and PayPal as well as Etsy gift cards. Order will be processed once payment has been received. Creating with Sticks collects Wisconsin State sales tax as required by state law. Etsy collects Pennsylvania, Oklahoma, Washington and as of 10/1/18 Minnesota State Sales tax on our behalf as required by law.
Your files will be available to download once payment is confirmed.
Orders will be shipped via the United States Postal Service by method of your choosing, to the address on your Etsy receipt; please be sure to keep your address with Etsy current.
Any upgrades, extra insurance, rush delivery, or delivery confirmation will be the responsibility of the customer. Please note, once your package arrives at the Post Office, it is unfortunately out of my hands; if you are worried about damage or loss of items, please choose to have your item shipped via Priority Mail or purchase insurance to cover the replacement of your purchase; Priority Mail Service includes a minimum of $50.00 of insurance with purchase.
Your order will always be safely wrapped and packaged ready for gifting; special messages are available by request.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please examine all photos closely to avoid the need for refunds. If you need additional photos or for me to put an item temporarily on hold while you are deciding on an item, please let me know. Items can be put on hold for up to 24 hours.
CUSTOM ORDERS: All sales on custom orders are final and refunds are not accepted.
PDF's/DIGITAL FILES: Due to the nature of these products, refunds are not accepted.
YARN: Yarn must be returned unused, clean and free from any odors within 10 days of receipt of order. Custom dyed yarn and yarn from subscription or mystery boxes may not be returned or exchanged.
ALL OTHER ITEMS: Refunds will be issued on items in original condition within 10 days of receipt.
DAMAGED ITEMS: Damaged items covered under USPS insurance will be accepted after a file with USPS has been claimed and accepted. Damaged items will be exchanged for the same item. If the damaged item was a one-of-a-kind item, it will be replaced with a like item of your choice. * Please see above for shipping policies. If this situation pertains to you, please message me for further details.
HOW TO GET A REFUND OR EXCHANGE: Please contact me if you need to return or exchange an item. Returns and exchanges need to be processed within 14 days of receipt and are issued through PayPal or the credit card used. Shipping cost due to returns are the customer's responsibility and original shipping will not be refunded. Refunds will be issued once I have received the items back. Once again, there are no refunds or exchanges on PDF files or digital items.
**If I have made a mistake and sent you the wrong item, I will assume responsibility for all return shipping costs and making it right.
A FEW NOTES ON MY YARN
-All yarn is hand-painted or hand-dyed in small batches or sometimes even
one of a kind colorways. Please order enough yarn for your project at one
time to ensure it comes from the same dye lot. If you need more yarn than
what is listed, please contact me to see if a custom order on that colorway
is possible. As always with hand-dyed yarn, it is recommended when multiple
skeins, that you alternate skeins every other row or so.
-Speckles, Spots, Random Colors and Pooling- Hand-painted and dyed yarn
is created to be unique and random, sometimes uneven dye distribution will
occur. Variegated colors may pool depending on the length of rows or
repeats and random spots of dye may appear here and there. This is the
beauty of hand-painted and hand-dyed yarn, buyer beware. I try not to
create long color repeats in order to avoid pooling, but sometimes it will
-Each skein of yarn is reskeined after the dyeing/drying process, this ensures
that any knots there may be are found and I deal with them in the winding
process, not you. This process also allows for you to see what the yarn
actually looks like in its ready-to-use state, not with the colors all blocked
-Yarn winding service- Yarn will be wound into balls/cakes free of charge at
customer request. Please select this option from the drop down menu
when purchasing yarn.
-Garment Care- Although many of my yarns are considered superwash, not
all acid dyes live up to this and even superwash yarn can deteriorate over
time. I recommend washing all hand-painted and hand-dyed yarn
separately, by hand, with a mild wool wash and cool water; this will keep the
item looking like new and prevent any accidents, just in case the dye would
happen to bleed. Dye bleed is rare and occurs mainly in darker colors, but
may occur in any color, especially if washed in warm water.
-Yarn is hand-painted and stored in a smoke-free, pet friendly environment.
I have a husband, teenage daughter and two dogs, but never fear, when the
yarn is out and it is dye time, they all run far, far away. All yarn is stored in
plastic containers with locking lids.
-Wholesale- Wholesale orders are available. If you are a retailer and would
like to stock Creating with Sticks yarn, stitch markers or other items in your
yarn shop, please send me a message for details.
I would love to hear your feedback! If you are happy with your item, have created something awesome with it or would recommend it to others- let me know. Leaving positive feedback in my shop reviews helps my shop grow and lets others know that they can trust me. (It also gives me warm fuzzies :) )
On the other hand, sometimes things happen and you may not be happy with your purchase. If that happens, please send me a message a.s.a.p. so I know and can make it right! I take great pride in my work, the products that I sell and my customer service, so if you aren't happy, I'm not happy.
Creating with Sticks will not sell your information or use it in any inappropriate way. The personal information your provide is used to fulfill your order or in regards to your order only. Unless you express interest in wanting further communications from Creating with Sticks, you will not be solicited in any manner by myself or any person representing Creating with Sticks. If you have any questions, please contact me through Etsy messaging.
At this time, the Knitting and Crochet Notions Tins, select Stitch Marker sets and Care Tag sets are available for wholesale purchase to brick and mortar and online retail shops, other than those on Etsy. If you are interested in carrying any of these items in your shop, please send me a message for more information. More items will gradually be added to the wholesale list, please check back often to see what is new.
Most packages come ready for gifting or as a nice gift for yourself. If you need a special note or message included with your order, let me know; I would be happy to help make someone's day!